We will take utmost care while packing and despatching items. However, in any case if you receive any item damaged or defective, you should inform us within 2 working days of receipt of item. Our support team will study your case and if necessary you will be asked to retrun the item for replacement. You will be responsibile for safe return of the item at our address within 7 days of receipt of item. We are not liable to pay any postal or courier service charges on this account. The returned product will be exchanged from the manufacturer or supplier and send it you as soon as possible.